How can we help you?

Frequently Asked Questions

Here you find answers to the most frequently asked questions. Should yours not be answered here please do not hesitate to contact us.

What are the Corona rules?

You can find the current Corona rules here.

Can I cancel at short notice?

Unfortunately this is not possible because we reserve our arenas and staff for you. Please refer to our AGB.

How many people can play in the same game?

Maximum 8 people can participate in the same game.

Do you offer catering? Can I bring my own drinks and food?

We have a normal bar with drinks and small snacks like chips and nuts. If you order a event package you are allowed to use a caterer of your choice for the food. Under no conditions are you allowed to bring food or drinks from your home or the super market. Exception: If it is a birthday you are allowed to bring a cake along with your own cutlery and plates.

What is the difference between Free Roam and Partial Body VR / VR Cube?

In Free Roam VR  you can walk freely around in a space of 130 m² without any cables. In Partial Body VR only your head and your feet get tracked.

I am wearing glasses, is that a problem?

No, its not a problem unless you have over sized glasses. Short-sighted players need their glasses, Farsighted not. Varifocals work well.

Do I have to make a reservation?

If you want to make sure you get to play we recommend you to make a reservation. Otherwise you can also just come along and check out our place while you enjoy a drink at our bar, watch others play and see if you can get a spot.

How much time do we need for a visit?

That depends on what you want to do. If you just want to play a game and leave you need about 45 min in total. Most of our customers however spend about 2 hours or more at our location. It is a great place for an afternoon visit or to start or end your evening.

Can I drink and play?

It’s ok if you had one or two small drinks before the experience but we will not let you play drunk because its too dangerous for you and also for our equipment. It is better to enjoy a few drinks AFTER the experience at our bar.

Can pregnant women play?

Our full body games can be very intense and that’s why we don’t recommend pregnant women to play. Some more mellow partial body games however can be enjoyed by pregnant women without any issues.

Can people in wheelchairs play?

Unfortunately we are currently not equipped to offer full body experiences for wheelchair users but we have a few games that work well with wheelchairs. Please let us know in advance and we will try everything to accommodate you.

Can people with epilepsy play?

Unfortunately not since it could trigger a seizure.

Are there any age or body size restrictions?

For the full body games you have to be at least 145cm. For your safety we reserve the right to refuse service to anyone. The minimum age for most partial body games is 8 years old.

Do we play against each other?

We have both cooperative and competitive games.

Do people get sick in VR?

We haven’t had any issues with motion sickness since our technology is so advanced that movements in the real world are immediately reflected with the same movements in the virtual reality. Motion sickness only happens if our eyes see something different than our body experiences like e.g. we move around with a joystick but our legs don’t move. Since this is not the case with our experiences we can ensure you that you won’t get motion sickness. If you still do, you can always just take off the headset.